Warranty & Repair
Complaints & Repair
All VueDisplays products are covered by our 24-month worldwide warranty , fully compliant with EU consumer protection legislation. No matter where you are, you're covered.
If your screen fails due to a manufacturing or material defect, we will repair or replace it quickly and at no extra cost to you.
Covers:
- 24-month global warranty
- Hardware failure caused by manufacturing or material defects
- Free repair or replacement for justified complaints
- Fast response time (typically within 24 hours)
- No hidden service fees
Does not cover:
- Damage caused by misuse, abuse or unauthorized repairs
- Damage incurred during transport after delivery (if not insured)
- Cosmetic scuffs or scratches that do not affect functionality
- Damage caused by accidents, liquid spills or extreme environmental conditions
- Normal wear and tear from daily use
How the repair process works:
- Please contact us at hello@vuedisplays.com with your order number and a brief description of the problem.
- Error assessment – our technical team assesses the case and may request pictures/video.
- Approval – if the complaint is justified, you will receive a return label or return instructions.
- Repair or replacement – we will repair the product or send a new one, depending on the extent of the damage.
- Return to you – we will send the repaired or exchanged product back at no extra cost.
Reliable products. Global support.